"Angry at delays in care"

About: Arrol Park Resource Centre

(as the patient),

My appointment with psychiatrist was cancelled 3 times in a row. It took 7 months from discharge from hospital to follow up appointment! I was angry and upset at the lack of care.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

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Dear Darkadrenaline,

I am very sorry you have experienced this delay at a time when you possibly needed extra support but we did not manage that for you.

Sometimes appointments must be reschedules and this can be unavoidable but 3 times is very hard to cope with and such a long passage of time too.

To help this to be prevented, I would need more details. If you would like to drop me an email with details of who you were due to see, when was your hospital stay and when did you actually get to see someone for your follow-up appointment, I could establish more details about what went wrong. This will remain in confidence and will not affect your care.

I look forward to hearing from you and we can take it forward from there if you wish me to do so.

I hope you are keeping well now,

Kind regards

Eunice

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Update posted by Darkadrenaline (the patient)

Hi

Thank you for responding to my story. I was due to see Dr Gibb at arrol park in august last year. (I was discharged from hospital at the end of July). I then got a cancellation and the new appointment was September then for October, and I had to wait til February for eventual app. Christmas and new year is a difficult time of year for me and I almost ended up back in hospital in January.

I hope this never happens to anyone else. It's very difficult when you feel abandoned.

Thank you

Darkadrenaline

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Darkadrenaline,

Thank you for this information it will help us to find out what happened and help remedy whatever the problem has been. Again, can I say how sorry I am that you have had these problems and the feeling of abandonment must have been difficult to understand and to cope with. We have fallen short of our aim to deliver a good service to you.

I will pass this on to the appropriate person and respond to you as soon as possible.

Take care,

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Darkadrenaline,

I have spoken to the Stuart McGregor, the manager for this area and he has asked if you could please call him on 01292 - 559777 and give him your name, address and date of birth he will look into this for you. if you would rather email me directly, please do so, my email address is - eunice.goodwin@aapct.scot.nhs.uk.

Kind regards,

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Darkadrenaline,

Thank you for being in touch with me off line. This will let us look into the situation. Easter will probably delay things a little but we will get back to you as soon as possible. Have a good Easter weekend and hopefully enjoy some sunshine.

Take care,

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Darkadrenaline,

The manager of the service, Stuart McGregor, has looked into the situation and he has asked your CPN to have a chat with you about the appointments now we understand a bit more. I believe you have been in close contact and had regular care and had support from your CPN throughout. We are certainly glad to hear about your concerns and hopefully you will be happier once you have spoken to your CPN.

Take care and kind regards,

Eunice

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