"Misdiagnosis at Blackpool Victoria"

About: Blackpool Victoria Hospital / General medicine

(as the patient),

Very angry about my care went to hospital. I was discharged with a chest infection and water retention, and then rushed back to hospital in less than 24 hour with chronic cardiac failure. It seems that the hospital staff don't know the difference between a breathing problem and chronic cardiac failure.

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Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Please accept my sincerest apologies that following your discharge from our Emergency department you had to be readmitted within 24 hours.

I will be sharing your valuable feedback with the team in the Emergency department for further investigation.

I would like to take the opportunity to thank you for taking the time to share information about your care and treatment, as this will help to improve the services that we provide.

If you would like to register your concerns you can do so by contacting the Patient Relations team on 01253 65 5588 / patient.relations@bfwhospitals.nhs.uk who will ensure that they are fully investigated.

Kind regards

Paul Jebb

Assistant Director of Nursing – Patient Experience

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