"the ramac ward"

About: Darlington Memorial Hospital

When I was at ramac ward they were busy and I did have a long wait ehich was understandable the main reason for the review was the cleanliness I was treated on a bed I was asked to move for another lady I took a seat and the lady got on the bed she had dressing s on and they dropped on the floor these were soiled with blood and was left on the floor through out the day. The lady went home and then they had another patient go on the bed the bed had never been changed at all. The health assistant came to take blood she had dirt under her nails and never wore gloves then she picked a blood tranfusion bag on the floor dripped blood she wiped it up with a dry tissue then left a mark all this time with no gloves I have been on other wards which have been ok but this was shocking.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Ramac ward at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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