"Nice staff, noisy hospital"
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
My relative has been in the new QE twice recently. We are grateful for the care he received. Staff were kind, careful, and professional. He had prompt, appropriate treatment. Everyone was concerned to help. But he had very little sleep (4 hrs over 3 nights during the first admission). There was constant noise (day and night) - staff walking and talking noisily (even at 3 am), multiple monitors beeping, bin lids thumping, doors slamming, beds & trolleys knocking doors/walls, tea & meal trolleys rattling, phones (land lines and mobiles). Patients need sleep to recover. It is obvious that this hospital strives continuously to improve standards. He was moved 5 times (several departments - option not listed) in a total of five days (including at night). Did you receive Sir Bruce Keogh's recent letter to hospitals?