"Poor service from the start"

Administration dire. We had to 'phone three times for confirmation of operation date and time and remain waiting whilst someone who knew was located eventually. On arrival, receptionist answers outside calls and keeps patients waiting whilst trying to find the relevant person to redirect the call to.Told to arrive at 11 for 11.30 operation. Waiting until 11.30 until someone? came. insufficient seating for patients and their families. patients on crutches left standing. After the operation, my Wife was promised a drink but was forgotten for almost two hours as was the needle that remained in her hand. peeling paint in operating theater Very little evidence of care from most of the staff. Few of the staff take the trouble to identify themselves. Poor start, successful procedure, poor finish. Must try harder as the N.H.S is paying for this poor service .

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Responses

Response from Oaklands Hospital

Thank you for taking the time to comment. I am sorry to hear that our service proved disappointing however please be assured that I will look into each of your points and investigate to ensure lessons are learnt. Helen Rocca General Manager - Oaklands Hospital

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