"No one bothers to answer the phone in Orthapedic..."

About: Barnet Hospital

I ma trying to avoid wasting the hospital's time by checking what I should do re a ruptured tendon. Noone bothered answering the phone at 4.56pm on a weekday. On calling back I was told they don't answer the phone after 5pm. Not impressed by the jobsworth attitude and especially not answering phones before 5pm. Anyway, what kind of health system is it that operates 9-5 Mon-Fri? Seems as if the service is run for the benefit of the staff not the patients!

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Responses

Response from Barnet Hospital

Thank you for taking the time and trouble to write and share your concerns regarding your experience with the Orthopaedics Service. I am very sorry to learn of your concerns and your feedback has been passed to the service. I notice that your response is anonymous and, therefore, should you wish us provide feedback about this aspect of the service please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

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