"Husband with UTI"

About: Leicester Royal Infirmary

My husband ( with Alzheimers') was admitted with UTI; we visited on a Sunday afternoon - he was completely helpless at this stage - to find him half out of bed, bedclothes rumpled - he was lying on bare rubber mattress - he had no pyjama bottoms on, and was exposed to all and sundry - bedside table well out of reach, he was unable to ask for help; so water was unavailable, his mouth was very dry and crusted. He couldn't move himself or talk, or gesture.. When staff were informed the staff nurse said it was nothing to do with her because she had only just arrived, it was left to my son and self to straighten bed and put on his pyjama trousers and give him water, of which he drank four plastic pots full. The thing that made me most angry was the fact that staff walked past his bed regularly to get to the sluice and other facilities and had obviously ignored him . Complaints were made to PATS (?) ,a conciliatory letter was received from them; LRI was lucky that we didn't take this further, often wondered whether if we should have. We refused to let him go into this hospital when he had further turns - the nursing home treated him sympathetically and with compassion, which was absent on the ward (Odames). I just hope I will never be in the situation where I need to go into this place.

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Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to post your comment. I was very saddened to read of the experiences that you described when you and your husband visited the Royal in December 2012.This is not the level of care that we would want for any of our patients. If you would like to discuss your concerns further with me, please call me: 0116 258 7906 or 07921 545497 Kind regards, Gill Staton, Head of Nursing Leicester’s Hospitals

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