"Thank you, neurosurgery and Ward 4"

About: Hull Royal Infirmary

I am very grateful for the care and skill I encountered right through from the initial consultation to discharge. Going through the initial decision to undergo spinal surgery is an anxious business because of the risks. The consultant surgeon was clear, warm and helpful about this. Once I was admitted for surgery the nursing staff were friendly and efficient. I would not want to come back for more but if I had to, I would be glad to be in the same unit again. I only have two adverse comments. (not about the staff). It is good to be able to use a mobile phone but it would be helpful if there were rules about this. Patients could be asked to switch their mobiles to vibrate. The frequent loud ringing of mobiles, particularly early in the morning or late at night is disturbing. (perhaps there could be a requirement 'vibrate between 11.00 pm and 6.00am'). Also the TV/Movie system is terrible and expensive. It is obviously outdated. The screen quality is very poor and the movies frequently break up. Thank You, Simon Archer.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hull Royal Infirmary

Dear Simon Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. I am sorry to read that the TV was not very good for you whilst in hospital and these comments will be passed to the provider for this service. The use of mobiles is discouraged in the ward area and I can appreciate that you found this disturbing when you were trying to rest. This will be raised with the nursing staff on the ward so that they can consider ways to meet the needs of all patients. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story