"Day Surgery"

About: Frenchay Hospital

I visited the day surgery unit on 7/4/14 for a Hernia repair .From the moment i arrived i was dealt with by a friendly and efficient receptionist .Then onto a short wait to see a nurse etc. During this time others were going in before me without me asking i was kept informed of progress and the reason for the wait. When seeing the student nurse again i was dealt with in an efficient friendly and caring way.As i was with the surgical nurse, anesthetist,and the surgeon's themselves. At no point was i made to feel uneasy about anything at all .On coming round after surgery again i cannot fault the care provided by all the staff who looked after me. I am ashamed to say i cannot remember all there names it must have been all the drugs but i would like my thanks passed onto the team that looked after both myself and my partner who waited for me as she was also looked after and kept informed of my progress. From arriving at 7.30 and leaving at around 4pm the level of service and care i received was exceptional and my thanks go to all the staff there . Well done to everyone.

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Response from Frenchay Hospital

Dear Colin – Thank you for your positive feedback and kind comments. I was pleased to learn that everyone you encountered treated you in a professional and caring manner, which is always our aim. I have passed on your comments to the staff and management team at the Frenchay Day Case Unit who will be very pleased to receive your thanks. I hope that you make a full and speedy recovery. Kind regards – Steve Sykes Advice and Complaints Team

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