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unfairly treated

Story from nhs.uk

"unfairly treated"

About: Royal Devon & Exeter Hospital (Wonford)

Me and my baby arrived at the hospital by ambulance at 00:25 and wasn't seen till gone 02:30 where then we was moved to our cubical which was dusty and had someone else medical equipment on the floor. My child was left without a bed and had to be placed on the floor due to being asleep I only got a bed due to demanding one. We then waited till 5:30 when she got discharged I asked the doctor if we could wait here until a friend could pick us up but we was denined and was told they needed the space so me and my younge baby had to go sit in the waiting room on a hard chair where now I have damaged my back

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon University Healthcare NHS Foundation Trust (2) 10 years ago
Royal Devon University Healthcare NHS Foundation Trust (2)

Submitted on 14/04/2014 at 11:09
Published on Care Opinion at 12:02

Dear Anonymous

Thank you for sharing your story and I am very sorry to hear of your concerns. We would like the opportunity to discuss this with you further and ask if you can call the Patient Engagement and Experience Team on 01392 402093.

Kind regards

Tracy

Response from Royal Devon & Exeter Hospital (Wonford) 10 years ago
Royal Devon & Exeter Hospital (Wonford)

Submitted on 14/04/2014 at 12:02
Published on nhs.uk on 15/04/2014 at 04:00

Thank you for sharing your story and I am very sorry to hear of the concerns you experienced at the RD&E hospital. We would like the opportunity to discuss this with you further and ask if you can call the Patient Engagement and Experience Team on 01392 402093. Kind regards Tracy

Response from Patient Engagement & Experience Administrator, Royal Devon University Healthcare NHS Foundation Trust (2) 10 years ago
Royal Devon University Healthcare NHS Foundation Trust (2)

Submitted on 16/04/2014 at 12:38
Published on Care Opinion at 13:20

An Assistant Director of Nursing has investigated any overnight delays in ED during the last week. Please be reassured that any concerns identified will be raised with the respective Senior Managers. They will then be expected to take actions to prevent any reccurrence.

Kind regards

Tracy

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