"I cannot say I liked anything ..."

About: Campus for Ageing and Vitality

(as a relative),

What I liked

I cannot say I liked anything about the hospital or the staff & felt my Mother was not in the right ward applicable to her condition. The ward was dirty and smelt & I was glad my Mother was fortunate to be moved to the Marie Curie Hospice 2 days before she died because at least she died with dignity & haad people around her who at least showed some compassion & care.

What could be improved

Everything. As a child I remember being admitted to hospital on numerous ocassions albeit the RVI in Newcastle and remembered how it smelt clinical which was a good thing & how nice the nurses were.

Anything else?

I would like to try and understand how in the 21st century you are frightened to go into hospital for fear of contracting MRSA and how dirty the hospitals smell, look and are!! Why can they not bring back nursing & cleanliness as first introduced in Florence Nightingale's day. As one of the richest countries in the world our NHS hospitals are a disgrace. Perhaps if those people who come into our country and are treated (Free of charge for want of a better word) who have never contributed any monies into our taxation system had to pay for treatment, more money could be utilised & used to improve and maintain the once high standard of the NHS which I must say is a brilliant thing and something to be proud of having. I saw my Mother treat terribly and so unfairly that I would never choose to be referred to the Newcastle General Hosptal at any cost. We never even saw the surgeons who operated on my Mother & the information we were given by all involved in my Mother's case clearly did not know or understand the full extent of her illness/ailments especially given the fact she died 1 month after her operation when we were told she was going to get better.

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Response from Campus for Ageing and Vitality

Thank you for taking the time to place your comment about our hospital. We are sorry to learn that your experience and that of your late mother in January 2007 fell below the standard expected.

May we give an assurance that minimising the risk of hospital acquired infections is an overriding priority in all that we do and that we place an extremely high emphasis on these issues with staff and visitors. Our staff undergo regular monitoring and education in relation to infection control measures and hygiene standards and best practice is deployed at all times.

Please be assured that we use the feedback to help us improve the services we provide to patients and their relatives. Although your experience was some time ago, if you are able to provide further details of the area concerned and the problems you encountered, we would greatly appreciate it. Please e-mail caroline.mcgarry@nuth.nhs.uk

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