"Comments from our service users"

About: Right Steps Wakefield

(as a staff member posting for a patient/service user),

These are the latest comments from our Service Users that have been fed back to us as part of the Patient Experience Questionnaires;

PEQ: Therapist was very understanding and listened to everything I had to say. She made me think about my issues and help me interpret what I was feeling.

PEQ: I found the whole experience at Turning Point very helpful to turn my life back on track, being taught how to handle difficult situations, how to control my anxiety and how to handle stress. I thank Briony for her help, a really nice and caring lady. Many thanks Turning Point.

PEQ: Going to Turning Point made me so relaxed and made me come to terms with the pressure which I was under.

PEQ: It was good to tell someone all my grief, I felt a burden I had since childhood helped to ease the pain thank you.

PEQ: Catherine is very caring and understanding. Easy to talk to and in the short time I saw her she gave me several coping strategies which I now use. Many thanks.

PEQ: Very helpful first meeting. Very good someone who listened.

CARD: I would just like to take this opportunity to say thank you for the support you have given me, through one of the most difficult periods of my life. I am now back at work part-time and feel great (and a little relived! ). I am now actively seeking permanent employment for the next academic year and feel that “buzz” once more. Hopefully this new chapter in my life will continue positively. Once again many thanks.

PEQ: Lucy got me back to almost my old self and looked after me.

PEQ: It gave me a greater understanding of myself and my thoughts and feelings. It was good to talk to someone I could trust but an outsider of family and not be judged. It gave me confidence and a different look at life. Thank you.

PEQ: Claire’s service was very professional and she allowed me to go at my own pace as I have problems talking to anyone and she was very caring for my welfare and how I felt.

PEQ: I found everything went smoothly from the initial phone call and attending the group sessions I found the information useful and some of the techniques gained on a regular basis. I have learnt a lot from attending the sessions.

PEQ: It was excellent. I only wish I could have accessed it earlier. I was able to access it easily as my baby was under 1 so I was prioritised. However, my problems started after the birth of my second child, but as she was over 1 when it came to light no one would refer me, the Health Visitor referred me this time but no GP would this or last time.

PEQ: I have come a long way from where I was and appreciate the support I have been given. Some things have been picked up quickly and others not so. I looked forward to speaking with the Rightsteps Staff.

PEQ: I was very happy with the treatment I received. My Therapist Jo helped me with controlling my worry and anxiety. She listened and understood my problems, and tailored my therapy to help with these issues. Very satisfied with my treatment.

PEQ: It was really useful to get other peoples prospective that were feeling the same way.

PEQ: Really happy what I have got out of the Group.

PEQ: I would recommend Group Therapy to anyone suffering from Low Self Esteem.

PEQ: Briony was really nice, gave me advice and helped me even though Rightsteps was not the right care for me. The team went out of their way to track down the care I needed and have referred me, Briony was determined not to let me leave without any help and guidance and I am very thankful.

PEQ: I received counselling off Linsay she is a great person and I enjoyed our sessions and always felt better afterwards and it has helped me tremendously.

PEQ: The help I got was very good. The staff were most helpful and always ready to listen to me, and try different treatment to help me. Thanks very much.

PEQ: I feel that speaking one to one with my Therapist has been an experience, and given me a slightly more positive attitude towards things and hope to access your services in the future.

PEQ: I found the service at Rightsteps really helpful; I feel more able to manage and have confidence in myself. I understand more about me and how I use some unhelpful coping strategies which actually make me worse and I am now practicing more helpful ones. I am more kind to myself and appreciate how important it is to take time to relax or recharge my energies in order to be able to achieve my goals without exhausting myself. My therapist, Lucy, has been pivotal in my therapy, she is kind but challenging, considerate and understanding; she knew just what I was avoiding and made sure we discussed this. Thank you Lucy, you're a rock star!

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