"Unfortunate that appointments were not directly bookable"

About: Telford referral and quality service (TRAQS)

(as the patient),

Knowing that waiting times are long at my local hospital, I was very pleased that the TRAQS team were able to refer me to a local physiotherapist, although it is unfortunate that appointments were not directly bookable.

I was contacted by the Maddocks within 4 weeks and seen a week later.

My physiotherapist is very thorough and explains things well, and his colleagues are very friendly.

After 3 sessions, I am slowly recovering, and the ultrasound treatment I am receiving is surprisingly effective.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your favourable comments regarding your referral.

Although TRAQS was not able to book an appointment at the time of our contact with you, I note that Maddocks contacted you promptly and there was no further delay in your appointment.

I note that you are benefiting from your treatment and wish you well for the future.

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