"Check out your choices"

About: Queen Elizabeth Hospital (Gateshead)

Arriving for surgery early morning the whole reception area was full of similar patients like a departure lounge. Eventually a receptionist called out 6 names, in a very officious manner, and told everyone else to form a queue, (herded like cattle) After a long wait I was taken to what is called a "Pod" which is infact a tiny cubicle with a chair, a cupboard & small desk. No one was allowed to accompany me.From then, after initial booking in I was left awaiting surgery. Bearing in mind this was a Mastectomy and I was naturally very anxious. This was it for the next 6 and a half hours, minimum checks by a nurse at first then I was just left. This treatment I found distressing and inhuman. Had someone been allowed to sit with me it might have helped or,knowing the list, being told to attend later would be more reasonable. At no point did I feel it mattered being left for so long.I would advise anyone to check out other hospitals first as they may have a better understanding of how to treat patients as human beings.

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Responses

Response from Queen Elizabeth Hospital

We would like to apologise that you found your experience in the Peter Smith Surgery Centre below the standard we would expect you to be given. If you would like to speak to the Matron for the area, she will be more than happy to investigate and feedback which you can do so by contacting our PALS team on 0800 953 0667 or pals@ghnt.nhs.uk. The surgery centre prides itself on putting the patient first so it is very disappointing when someone hasn’t had the experience we would hope for.

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