"Telephone waiting times"

About: Scunthorpe General Hospital

The major problem with Scunthorpe Hospital is the unacceptable waiting times both in the hospital and mainly the telephone answering system, I was kept on hold for 2hours and twenty minutes the last time I had occasion to phone the appointments section of the opthalmic department, and over 2 hours for a scheduled appointment in the same department. .

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Response from Scunthorpe General Hospital

Hello, I'm sorry to hear you had such a long wait on the telephone. We have had a number of problems with our telephony service recently and these should now be resolved. Kind regards Sarah Mainprize

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