"My baby was sent to A&E via ..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
What I liked
My baby was sent to A&E via GP. Separate area for children is fantastic. We only waited a matter of minutes and the staff were all incredible. They were caring and efficient and stayed with us at all times. My baby was hospitalised for 4 days, we were given a mother and baby room which was appreciated. All staff were wonderful, cleanliness was good, we felt well taken care of.
What could be improved
Nothing to improve in A&E. Children's ward was excellent, however facilities for parents were limited and toilets/shower not always functioning. Waited the best part of a day for discharge prescription.
Main thing is that my baby was fully recovered when we left. We were not urged to leave until we were sure we could care for him. Once again, all staff involved were absolutely superb and we felt in safe hands at a very frightening time.