"Bloodtest Department"

About: Barnet Hospital

I have been trying to arrange an appointment for a bloodtest from yesterday evening and again since 9:00am this morning. The recorded message is the same of high volume of calls and all agents are currently busy. I am currently on my 3rd try of today and still on hold for now 20mins. This clearly outlines that this system is failing and that this needs to be reviewed on how to improve this service. If this means investing in a new system or even to employ more staff then it needs to be done. It has now been 30mins on hold for this service and I am clearly not about to get through to the department and decided its time to give up. My thoughts going out on to the elder that have to suffer in this waiting. I look forward to hearing the reply to this above review for this has been the worst service experienced so far.

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Responses

Response from Barnet Hospital

May I start by offering my sincere and unreserved apologies for the time taken to reply to you and for the further inconvenience caused. I am sorry to learn about your concerns regarding the problems you experienced trying to contact the Blood Test Unit and I offer my sincere apologies for the upset and inconvenience caused. I notice that your response is anonymous and, therefore, should you wish us to investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

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