"Humiliated and abused"

About: Eastbourne District General Hospital

The surgeon humiliated me in a common area in front of staff and other patients , I was refused pain relief as I had just been woken from a general anaesthetic and was asked could I have morphine to which I allegedly said no! I had already been asked was I allergic to any thing and said no! I was left all night in pain and discomfort I was constantly sick in a bowl and no one seemed to notice, I asked for something to help me go to the toilet At 10 am in the morning and was offered it at 3pm when I was being taken for an x ray. My canular fell out and was left on my bed tray with blood on it until my gran asked for it to be removed at 330. I was given a paracetamol drip at 830 which was not checked to see if it had gone through even before I went home. I was sent home with tablets and no further information. I was contacted the nest day by the only qualified nurse on duty the day before to say she was sorry that they had failed me! I am going to take my complaint to the local mp and newspaper as I believe my treatment was worse than a third world country. My stay at the EDGH has given me night mares and will now have to ask my doctor my anti depressants. I am afraid to look at my wound or ask any one to look at it in case I have to go back in there. I feel I had been punished because of the surgeons personal point of view I have evidence that my drug chart had been altered and don't understand why! I thought the NHS was here to help sick people get better with dignity and respect not be shouted at stating I was abusing the system because I wanted to know what was happening. ( this is what the surgeon shouted at me in a public area and said he was getting bad vibes of me) thanks dgh

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Response from Eastbourne District General Hospital

Dear Mr Thompson Thank you for taking the time to provide feedback on your experience at Eastbourne DGH, Urology. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very disappointed and concerned to hear about your experience during your stay with urology. Your feedback has been forwarded to the Matron and Lead Clinician for Urology. We are very keen to hear more about your experience and would welcome the opportunity to discuss it further. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will make the necessary arrangements. PALS can be contacted by phone 01323 435886, by email PALSE@esht.nhs.uk , or in person by dropping in between 9am – 4pm (Mon-Fri) to the PALS office located in the main entrance opposite the WRVS Coffee Shop.

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