"Shocking care"

About: Hull Royal Infirmary

I had asked several times if I could leave, but the option was not discussed properly with me. For a while, I was attached to a drip. I wanted it removed by the end of the treatment period, when I was no longer recieving anything through the drip. I asked several times, but to no avail. I understand the need for the cannula to remain in, as I had been in for a similar problem before, and was aware they were waiting for blood results back before removing the cannula - in case I needed more treatment - which is fair enough! Fine. But the issue was that the IV wire remained in for 4 hours, unnecessarily. Nobody took me seriously when I asked to have this removed. It was a very uncomfortable experience, I felt a lot of discomfort. I am a patient person, but even I have my limits. I attempted to remove in the end, but wound up unscrewing part of the wrong area around the cannula. Realized whilst doing so, so I fastened it up again, but a little amount of blood wound up backtracking through the IV wire. It was quite disturbing to see. Not forgetting to mention that after the drip had finished in the first place, I had also had to turn off the IV machine as well, myself, it was beeping at me for around 30 minutes. The nurses were more preoccupied discussing baby showers, and personal matters, and I had also seen two using their phones throughout the duration. Fair enough - I use my own phone in situations where I shouldn't, but at the very least, I would expect not to see it whilst on the ward. How unprofressional? Lacking standards. BAD.

Story from NHS Choices

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Response from Hull Royal Infirmary

Dear Aaron Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. We hope that you are now recovering well from your treatment. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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