"typical for Ealing"

About: Ealing Hospital

After waiting hours to be seen, even with a medical emergency (possible rupture of ectopic pregnancy) the staff appeared to deliver a lack of concern and help in the a&e department. I had fainted twice and was in immense pain but was still instructed I must wait. After 3 hours I was asked to give a urine sample and asked three times what brought me to a&e and whether I was sure I had a ectopic pregnancy. Frustrating indeed as I am being treated as a outpatient and had a letter of describing my case. A F2 attempted to take my bloods and gave up after 3 painful attempts without informing the helpful gynaecologists. Who were under the assumption my bloods were already taken. Thank fully after that the care I received was satisfactory. The a&e department needs to undergo dramatic improvements, I dred attending and they need to take notes from central middlesex (my preferred).

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Responses

Response from Ealing Hospital

We are sorry to learn about your experience. We take such feedback seriously and would like the opportunity to discuss this with you in more detail. Please kindly contact our Patient Advice and Liaison Service (PALS) on freephone 0800 0641120 or by e-mail at ehn-tr.pals@nhs.net

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