"Staff were supportive and approachable ..."

About: Glenfield Hospital

(as the patient),

What I liked

Staff were supportive and approachable - when they had time!

What could be improved

The worst experience was at visiting times. There was little attempt to control the number of visitors per bed, and the fact that some of the beds seemed to hold picnics that overflowed into other bed spaces was annoying. Bringing in such meals must be a health hazard, especially as at the end they held a washing up session in the hand basin at the foot of my bed with no consideration for me who was recovering from open heart surgery. Staff just didn't seem bothered.

Anything else?

Why have limits on visitor numbers if they are not enforced? There were some very ill people in the ward who just didn;t seem to warrant consideration.

I was also unhappy about the manner of my discharge.

Story from NHS Choices

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Responses

Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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