"Hernia op: pre-op waiting around"

About: St George's Hospital (Tooting) (London)

Was told to check in at midday the day before my hernia op. I was initially made to wait 6 hours in a lounge/ waiting room - little explanation as to why & eventually told that there was a chance there would be no bed & I may have to go home (no regard for patients taking time off work for such planned ops). I was eventually assigned a bed and was operated on at 6pm the next day. As an otherwise healthy person, I had to spend 30 hours in hospital pre-op... what a waste of the patient's time and of NHS resources.

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Response from St George's Hospital (Tooting)

Thank you for taking the time to post feedback about your experience at St George’s Hospital. I am sorry that it was negative. I will inform the manager of General Surgery of your comments. If you would like to talk to the service about your experience and if you have not done so already, then please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff would be willing to put you in touch with managers of General Surgery.

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