"Smile please?"

About: University College Hospital

Staff on the reception desk at Clinic J were very miserable, never seen them smile and their customer service skills were non-existent! They are not very patient-friendly, it makes you feel like they just don't care.

Story from NHS Choices

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Responses

Response from University College Hospital

Thank you for taking the time to feedback to us, we are very sorry to hear of your experience and your comments have been passed to the manager.

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