About: Queen Elizabeth Hospital (Birmingham)

I visit various outpatient departments within the QE on a fairly regular basis, I have always found it excellent, the staff, Doctors and Nurses and everyone else are superb, they are always very pleasant and communicative and extremely helpful . The only criticism I have is about the Costa Coffee shop in the Atrium. Whilst the coffee is good and the staff are always polite and friendly, the premises needs expanding to deal with the number of customers it attracts to try and cut down on the queues. I regularly visit, Rheumatology, Audiology, Neurology, Cardiology and my last visit was to the Imaging Department for an MRI scan

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experiences during your visits to our Outpatient Departments. Your comments have been passed onto the senior staff responsible for this service; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Thank you also, for your comments and suggestion regarding the Costa Coffee shop which has been feedback to the management team concerned. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by text or post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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