"Falling Standards"

About: Luton & Dunstable Hospital

The hospital is falling apart.The staff are frustrated.Surgery was carried out in a modular theatre that resembles a pre 1920 hospital (ship like container).There was no bed from 1200 midday and only got a bed at 2000hrs.The hospital is generally filthy and unwelcome in every respect.There needs to be a change of the management style. I was operated on ,not to what i was told by the consultant,that it was a 7mm incision on the navel only to come out with five 4 cm cuts.The name on the bed placard and the notes were not even mine. Thank God I was not amputated.I was sent to the infamous ward 22.The staff are hostile and need not to be working there. L&D is a caricature of a hospital,you will find better care in a developing country than is exhibited at this hospital.

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Responses

Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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