"Delivery of Patient Care"

About: King's College Hospital (Denmark Hill)

Once again Kings College Hospital has failed to deliver quality patient care. I came to my outpatient appointment today only to be told I have been anaemic since May 2013 and it has been decreasing since. No one in three teams, Cardiac (1 minor and 1 Major Heart Attack in 2011), Cardiothoracic (Open Heart Surgery undertaken July 2013) and Rheumatology who I have seen have informed me of this. Now I am no medical person, but I have just read anaemia can be more prevalent in those with heart failure, however it needs to be watched and treated. A Trust which has sufficient money to invest in large screens blazening my name in outpatients, should actually invest in more nurses or education for their clinicians. As I truly feel they need to go back to basics. What happens to those patients who just accept every word that comes out of their doctor's mouth or accepts the quality of their life? This is not the first time this has happened, I have just about recovered after finding my liver was beginning to not work and that had to be treated. How do I trust clinicians with my care, it is not just my care, this is my life. The slack attitude of the PALs employee says it all for me "get your GP to refer you to somewhere else". In other words, "lets just sweep the problems under the carpet and hope they disappear"

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Responses

Response from King's College Hospital (Denmark Hill)

I am sorry to hear of your dissatisfaction with your clinical care from a number of our differing medical specialties and your other comments about respources within the hospital. As the manager of the PALS service I am dissapointed that you describe the PALS team as sweeping problems under the carpet. The comment that you describe may have been made during aconcersation in which a patient decsribes losing confidence in a service and certainly one option is to request a second opinion from another service. This is by no menas the only option and if you would like to continue the conversation about options to resolve your concerns then please contact us again.

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