"Stroke treatment"

About: Luton & Dunstable Hospital

My mother suffered a stroke at the most inconvenient time Thursday night before Good Friday. She then had to wait 5 hours in A&E and was not offered any treatment for 5 days. By this time the full effect of the stroke had taken hold and she was left paralysed. She now has to attend hospital at her own expense the hospital refusing to accept any responsibility. She was 62 and all her hopes and dreams for an enjoyable retirement have since been dashed. The L&D refused any offer of help. She worked full time for 40 years contributing to the NHS which when she needed FAILED her. If you are ill make sure it is between Mon to Fri 9.00am to 5pm. Unable to enter correct date

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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