About: Southend Hospital

Visited A&e in November 2013 with a terrible headache and burning sensation every where on my body and muscles pain , Only to be told that they was nothing wrong with me I needed a holiday. How can you need a holiday while you are so much in pain?? The people who are suppose to be helping us are the same people who make us feel like we are nothing and wededeserve to be treated like a piece of dirty. It makes me afraid to go there if I'm not well up to date and very much afraid to ask for help.

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Response from Southend Hospital

Many thanks for your comments. I am truly sorry that you are dissatisfied with the service you recieved in the A&E department. We would be happy to look into these further and ask that you contact our complaints team with your details, outlining what happened and when and they will investigate it further. Their e-mail address is complaints@southend.nhs.uk Steve McEwen Patient Experience Lead

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