"Bad treatment of terminally ill"

About: The Great Western Hospital

My mother was admitted to GWH on 2nd Dec 2013, having had a brain seizure at home. She had been diagnosed with terminal cancer a few weeks before. The care she received from some of the nurses on Jupiter ward was wonderful but the consideration she received from some individuals was was disgusting. We were told that her contract with GWH had run out- what contract!!! Since when did you have a contract with a hospital when you are terminally ill? We were told that my mother could not stay in hospital and she had to go home. My mother needed 24 hour care at this point she could barely see and she was in pain and confused. She then contracted a water infection and was given penicillin which she is allergic to and was told this when she was admitted. It was only after about 4 days she had a red wrist band put on after been given the penicillin. She had another seizure and never really recovered. We got told she would need a morphine driver for pain relief. She never got it. She died on 28th Dec in pain. In this day and age this should not happen. Would I recommend GWH?... No never

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Response from The Great Western Hospital

Thank you for letting us know about your mother's experiences, on behalf of the Trust please accept my condolences. Your concerns have been shared with Toni Lynch, the Directorate Head of Nursing, and Matron Wendy Johnson who want to investigate what happened. Unfortunately at the moment we don't have enough information. Matron Johnson would welcome the opportunity to discuss what happened in more detail. Should you wish to, she can be contacted on 01793 605275.

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