"Continuity of care"

My son had IRITIS an eye condition for a year and he attended regular hospital appointments at Fairfield Hospital in Bury.

The main problem was that he would see a different doctor on each visit and due to the large number of paitients at each session there was insufficient time for the doctor to read the notes and my son was being asked the same (sometimes embarrassing) questions each visit and referred for x rays and blood tests that he had already had.

It was only when my son saw the same doctor on a second visit that he decided that he would take my son's condition on board. (On the previous visit he had discharged my son and a month later he was referred to Casualty by his GP). He made a note on his records that he was to see him at each visit and it wasn't too long before he had the condition under control.

I do realise that it would not always be practical to always see the same doctor but surely there could be a system in place to arrange this if practical.