"not good at all in minor injuries"

About: Gravesham Community Hospital

I took my elderly mother into minor injuries a few days ago and the nurse who eventually called us in, was very slovemly looking with lank hair. I appreciate d that she may have been tired but was disgusted when she started coughing...hacking more like and did not once cover her mouth! She was rude and told me I should not have brought my mother into minor injuries unit because of my mothers age. Then in the middle of treating my mother for a head injury, her mobile phone rang and she took it out yo answer, no regard four me and my mother, and spoken in it for about ten mins! When I pointed out that we were in there to treat my mother, she said to me " you can go if you like, no one is forcing you to stay', I shall never ever go in there again while that very rude nurse is working there,

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Responses

Response from Gravesham Community Hospital

Hello, Please accept our sincere apologies for the experience you and your mother had at our Minor Injury Unit recently. Your comments will be shared with the team there. Please don't hesitate to contact our Customer Care Team with more information so that the service can fully investigate what happened. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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