"Horrible ward 23"

About: University Hospital (Coventry)

The consultant & d doctors were amazing, approachable, very nice but the nurses and supportworker were awful, wicked, unconcern. I will not forget the horrible treatment i recived. Generally the nurses lack caring atittude, i hate to go back to ward 23 for anything, i rather chose another hospital.

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Responses

Response from University Hospital (Coventry)

Thank you for providing feedback on your stay on Ward 23 at University Hospital in December 2013. Whilst you are complimentary about the care you received from the consultant and doctors it is unfortunate that you were not happy with your contact with the nurses and support worker. The feedback that we get from that ward doesn’t correlate with your experience and we would like to discuss this with you. This will enable us to learn and hopefully give us an opportunity to put things right. If you feel this would be useful please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. As an organisation we are is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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