"Appointments and tests"

About: Manchester Royal Infirmary

Not a very good patient and relative experience. Having similar problems to a previous patient. I have a daughter with congenital heart defects she has been with MRI for a couple of years now and i have had to do constant chasing with specialist nurses and secretaries to sort out appointments and tests ever since. My daughter is waiting for an exercise tolerance test since may last year. despite my many requests for this test with the above mentioned she is still waiting now she has an appointment next week with a joint consultancy clinic to review the results ( which he won't have) We have decided to keep the appointment so we can give them a piece of our minds. I am a nurse myself and work in a very popular, highly respected hospital and if i could get my daughters treatment transfered there i would, unfortunately this is the only hospital nearby that specialises in A.C.H.D. I also know that if I conducted my job like some of these here at this hospital I would no longer have a job with them.. Something seriously needs looking into. Your hospital has peoples lives in their hands. Would not recommend this hospital to anyone with A.C.H.D. although i cannot say what other departments are like as our experience is only with the cardiology department.

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Response from Manchester Royal Infirmary

We are very sorry to receive your comments and concerns via the NHS Choices website about your experiences on at the Cardiology department at the Manchester Royal Infirmary. Please can we begin by apologising for your experiences with the department and that the standards have fallen below what we would expect to deliver to our patients. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this with a view to address your concerns. If you contact the Divisional Complaints Coordinator, Bushrah Naz-Tyrer by email at bushrah.naz-tyrer@cmft.nhs.uk or by telephoning 061 276 8043, she will be happy to discuss this with you. The Patient Exprience Team Central Manchester University Hospitals NHS Foundation Trust

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