"Fantastic Hospital ans staff"

From entering the hospital for my out patients appointment I was very impressed with the staff. They make you fee very welcome, comfortable chairs to sit in and a very friendly and relaxed atmosphere. The Consultant was very good and understanding. The whole process from this first appointment to the date of my surgery was a very good experience. The Nursing and Reception staff in the Pre-assessment unit were excellent and nothing was to much trouble for any of them. They fully answered my questions and they give you lots of information booklets to take home with you. On the day of my surgery I was greeted by the Receptionist and taken to my room where I was seen by a Nurse and the Consultant. The process was explained to me again and I had a TV in the room so I could sit and relax while waiting for my operation. The theatre staff were excellent and made me feel at ease and relaxed. the Nurse in recovery was very attentive and very kind. I was taken to my room where the Nursing staff were waiting for me. I was made comfortable and they made sure I had everything I needed. The nurses kept a close eye on all the patients and they made sure that I ate and drank as soon as possible. The Physiotherapist's. Nurses & housekeeping team were all fantastic. The Pharmacist came to see me the following day as did the Doctor. The main concern of ALL the staff was that the patients were comfortable and that they had everything they needed. I could not find a single minor fault to comment on. As far as I am concerned the Horder Centre is a place of Excellence. I will be delighted to go back again to have my other hip replacement done.

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Responses

Response from The Horder Centre - St Johns Road

We are pleased to have recieved such a kind comment and we will pass on your messages to the teams mentioned who will no doubt be delighted to hear your feedback. Thank you for taking the time to write a review.

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