"Fail to put the interest of the patients on 1st..."

I entered in to the out of hour service at 21:30 and the receptionist wasn't on the reception, she appear at 21:31 and asked what do i need, i told her that i need to see a doctor because i feel pain on my throat and i've fever and the nurse come out and told me that it's 21:32 and they close at 21:30 and i have to call the 111 service and book an appointment for tomorrow because my problem wasn't an emergency, and i asked to her "are you a qualified doctor to diagnose only looking behind the mirror of the reception that this is not an emergency?" the most funny is that i'm a dentist and for that reason i'm able to make diagnosis but i need another doctor to prescribe antibiotics, and when i am on my practice and a patient enter, even out of hours i have to see the patient, because every practitioner must put the interest of the patient on first place, even if they want to go to their houses.

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Responses

Response from Ann Rice, Head of Patient Insight & Professional Leadership, Solent NHS Trust

We are disappointed that your experience of the Minor Injuries Unit at RSH was not of the standard we would expect. If you would like to contact the Solent NHS Trust PALS team on 0800 013 2319 or email snhs.schpatientexperience@nhs.net and provide further information we will ensure that we investigate your concerns thoroughly.

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