"A&E Receptionist gave seriously wrong information"
About: Charing Cross Hospital Charing Cross Hospital London W6 8RF
Posted by Anonymous
This morning about 8.15am we were called by a Dr in A&E who asked us to attend the Charing Cross Hospital urgently as our brother in law was critically ill. After travelling from Hertfordshire in rush hour, we arrived to be told the patient had been discharged home. After questioning the receptionist said the patient had been transferred to Hammersmith Hospital. We sent a text to the patient's wife asking where she was & she said she was was waiting in the Relatives Room at Charing Cross. We asked where this was & were told there wasn't a Relatives Room. Under the circumstances we were stressed & scared & would have appreciated help or understanding. When I told the receptionist that she was wrong, she just blamed the computer. Helpful? I don't think so.