"would not recommend, dirty, cramped wards,..."

About: King George Hospital

my mother was in with a bad infection. The staff on Fern ward forgot to her all of the medication she was prescribed and perhaps as a result of this her infection is very slow to heal. she has been discharged, although she is unable to take care of herself at home. Staff seem to treat elderly people as though they are idiots. My mum was often brought the wrong food - not what she'd ticked on the menu. A horrible experience. I hope I never have the misfortune to find myself there.

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Response from King George Hospital

Thank you giving us feedback from your mother’s care. I am very concerned to hear about the issues with her medication. To be able to investigate this further I will need more information from you. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so this can be looked into thoroughly. Yours sincerely Flo Panel-Coates Director of Nursing

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