"The Car Parking is a Failure"

About: Southmead Hospital

I arrived at Southmead with my wife who has cancer, 15 minutes early at 0945. After two fruitless turns around the multi storey car park I had to drop my wife off at Haematology so she could attend at her appointment time, then went back to the multi storey, without finding anywhere, so I went to the so-called main car park -- full, of course. Then went to the parking office to renew the car pass for my wife (cancer sufferers have a complimentary pass) and had to wait 12 minutes to be seen, then went back to the multi storey for a fourth time, still full so made a second visit to the main car park, but the parking office had said I could use the Patient Drop Off park and ignore the 20 minutes limit. I tried it and it was full -- there was a surprise. I made a tour of the whole site, without success, so I made one last despairing visit to the drop off point and parked on a partially blacked out disabled space. When I finally joined my wife in Haematology I had been driving round for 50 minutes! If this is the best they can do even before the new buildings are open and before any patients are transferred from Frenchay, then this new edifice will be a failure. Can you credit it -- a failure even before it has opened! All the wonderful operating theatres (so we have heard about), the state of the art wards, well equipped laboratories and other facilities will all be useless if the patients can't get to them because all the over paid failures who were involved with planning, funding and commissioning haven't put in enough car parking spaces. And don't tell me my wife has to go by bus, because it is a two hour ride with a change from Chipping Sodbury, her cancer has badly damaged her immune system and she must not be near anyone who has the slightest cold or infection. So, what are you going to do to ensure I can find a parking space when I have to come to your white elephant again at the end of April?

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Responses

Response from Southmead Hospital

Dear Anonymous – thank you for taking the time and trouble to post your comments about parking at Southmead Hospital. I am very sorry that you encountered such difficulties with parking. Unfortunately , the current building works are at a phase where parking is reduced to the minimum planned level, before it is again increased. Regrettably, space on the site is finite, and this means that currently parking spaces have fallen to a level well below that which we would like to provide. Our plans do include increased parking on site at Southmead for our visitors and this will be provided once the New Brunel Hospital building opens. A further increase will again be provided after the existing “old” hospital buildings are demolished, when our second multi-story car park is completed in 2015. When you visit Southmead Hospital again at the end of April, if you cannot find a space please ring our parking team who will try and assist; their number is 0117 323 5023. Our parking officers carry out regular patrols and can contact other patrols on site to enquire where vacant spaces are located and then immediately direct you. Once again, I do apologise for the current unavoidable pinch-point in the car parking arrangements on the Southmead site. Kind regards - Steve Sykes Advice and Complaints Team

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