"New appointments"

About: Whipps Cross University Hospital

Staff just putting me on hold and transferring to a different department. The woman I spoke to was extremely rude and speaking to me in a sarcastic manner as if I did not understand what she was saying. Solutions to a problem were not offered instead she started to be argumentative. Very poor customer service ans no social skills!

Story from NHS Choices

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Response from Whipps Cross University Hospital

We are very sorry to hear of your bad experience whilst trying to contact our Children's and Adolescent Services. We do not condone any kind of behaviour such as this. We urge you to get in touch with our Patient Advice and Liaison Services (PALS) so that we can investigate further and resolve this. You can contact the PALS Team on 020 3594 2040 or by email pals@bartshealth.nhs.uk Kind regards Barts Health

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