"I myself am a midwife and found it interesting to be a patient for a change"

About: Medway Maritime Hospital / Ear, Nose and Throat

(as the patient),

After being transferred from my local hospital to Medway due to acute tonsillitis I was seen quickly by a doctor and found a bed on Sunderland ward to start IV antibiotics. All of the nursing staff and doctors showed great care and compassion and really put me at ease.

I myself am a midwife and found it interesting to be a patient for a change. The whole team on Sunderland ward are a credit to Medway hospital. I was treated with care and compassion and at all times made to feel comfortable.

The ward was kept clean and tidy at all times and I was asked frequently asked if I would like a hot drink. Other ladies on the ward also spoke highly of care they had received during their stay.

Well done to all the team, you're doing a fantastic job and I would highly recommended you to any of the women I see for ENT care.

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Responses

Response from Medway NHS Foundation Trust

Thank you for taking the time to offer us your feedback following your journey from Darent Valley Hospital to Sunderland Day Case Unit at Medway Hospital.

I was please to read that you were seen promptly, antibiotics commenced and that the staff put you at ease immediately.

The care and compassion offered to you throughout your stay was a positive indicator of how well our patients are treated. The comments you received from other ladies in that same area endorse your own positive reflection, which the staff wil be please to hear.

The attention to detail around the cleanliness and tidyness of the area helps to demonstrate the pride and committment shown by our staff along with their contribution for ensuring a positive patient experience.

Thank you again for taking the time to offer us your feedback

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Response from Medway Maritime Hospital

Many thanks for your feedback on Sunderland Day Case Centre. I'm really pleased to hear your experience was positive and I hope you are recovering well. Samantha Goldberg Associate Director of Operations - Surgery, Anaesthetics & Theatres

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