"Person I spoke to couldn’t have been more helpful"

About: Telford referral and quality service (TRAQS)

(as a service user),

Person I spoke to was very friendly, easy to talk to and couldn’t have been more helpful.

She made sure I knew about all my available options and clarified I understood at the end of the conversation too.

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Response from Jennie Moore, TRAQS Patient Advisor, RAQS, Telford and Wrekin CCG

Dear 'Brave656'

Thank you for taking the time to leave such positive feedback. It is greatly appreciated.

TRAQS aims to achieve the highest standard and comments such as yours are not only appreciated but help us to develop the system for the future.

Once again, many thanks

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