"Lack of care by physio has caused long term health problems"

Thanks Tracy, as mentioned this complaint is already in your system so the pages and pages of facts are available for you to read at any time.

What I'm waiting on now is an acknowledgement of the Trust's and the physio's failings, a formal apology and a sit down meeting with your chief executive aimed at rectifying the appalling treatment I received and at forming a plan of how the Trust will put things right.

So far in response to my allegation of a serious human rights breach and failures in patient care I have only received fob off letters from a high up member of staff who takes the stance of these things having not happened, on the basis of the physio concerned not remembering them or not intending them. This has been pushed right back as me as a misunderstanding on my part, however the words "its a waste of clinic hours which could be put to better use on others to see you until you can...." cannot be misunderstood in any way. I was effectively discharged from the care I needed by those words.

I would be glad to discuss matters with you once the Trust is able to put its hands up to its failings i feel, but so far I have only received denials from the trust.

All I asked for from the very beginning was to be listened to and for things to be put right. I feel It is your own chief exec who is forcing me to have to prove my allegations by not taking responsibility for what has happened.

If the Trust want to actively work with me to put things right to a standard acceptable to me then I am more than happy to reopen dialogue with you. To that end I invite you to carry out a full investigation into my complaint, as requested in October of last year and which still has not happened, and write to me with the findings and proposals for remedy. Failing that I believe my only option is to place the complaint in the hands of the ombudsman. I have already brought the matter to the attention of various government departments, and the Prime Minister, so I would urge a speedy and thorough response.

Thank you.

As anticipated there has been no follow up to this by Wonford's PEED. I'm now in possession of my medical records which clearly show that I made them aware of the shoulder problem in September 2011 but they didn't investigate, meaning almost 3 years later the shoulder problem is far worse than it might otherwise have been.

Also importantly the physio has recorded her telling me that review appointments were not clinically effective use of time. How it was actually said was much stronger, as I described in my first post, and left no doubt in my mind that I should not ask for an appointment until my condition improved. So the PEED and Chief Exec are aware of these points but still deny any wrongdoing.

In light of this I think my next step should be to give Wonford one final chance to resolve matters before placing it in the hands of the Parliamentary Ombudsman and Care Quality Commission. There's probably strong grounds for a clinical negligence claim too so I'll seek further advice on that next week.

So RD&E Hospital (Wonford), I strongly suspect you're not even taking any notice of all this, but if you want to make use of my more than generous offer to keep this in house my reference number ends 9050. I'll wait until this time next week, after which time I'll interpret a lack of activity as a lack of intention to resolve matters, and escalate my complaint accordingly. Naturally I'll write a letter to that effect this weekend.