"A charming young man organised an appointment within 2 weeks"

About: Telford referral and quality service (TRAQS)

(as a service user),

Saw doctor re complaint, she recommended I see a consultant.

3 weeks later TRAQS contacted me and a charming young man organised an appointment within 2 weeks at North Staffs University Hospital.

Hospital then rang me and said I could bring my appointment forward a week. I did and now have to wait to go to another clinic for a further test.

North Staffs arranged the appointment for March.

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Responses

Response from Jennie Moore, TRAQS Patient Advisor, RAQS, Telford and Wrekin CCG

Dear 'Future906'

Thank you for feedback regarding your referral We are pleased to note that your experience with TRAQS is a positive one and that the North Staffs University Hospital managed to see you sooner than the original appointment booked by TRAQS.

We hope that you are feeling the benefits from your treatment soon.

Kind Regards

Jennie

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