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Excellent Service from the Bladder & Bowel Nursing Service

Posted By Anna132

"Excellent Service from the Bladder & Bowel Nursing Service"

About: Kent & Canterbury Hospital / Urology

(as the patient),

I was referred to this service just over 6 months ago and was allocated Jackie Adams as my specialist nurse. Throughout this time she has been terrific. Kind, thoughtful and professionally caring. She listened to everything I had to say and acted on it.

I was signed off by her yesterday and just wanted to say a huge Thank You.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 10/04/2014 at 22:52
Published on Care Opinion on 11/04/2014 at 09:44

Thank you so much for providing us with feedback, and I will ensure that. Jackie sees how much you appreciated her kindness, it sounds as if she made a real difference to you and your experience. We are very proud of our staff who work really hard to meet the needs of individual patients.

Best wishes for your continued health and well being.

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