"hard to recover in such environment"

About: Conquest Hospital

I was in the hospital for treatment of pneumonia. While the doctors obviously did a good job with getting their diagnosis right and also the nurses tried their best to stay friendly and helpful, it seems to me there are not enough of them or they are not very well organized or both. When I arrived I had strong pain in the chest (and this already hours before I went to hospital) so I was happy to read a sign that they aim to relieve pain within 2 hours. They didn't. After trying 3 different painkillers there was obviously nothing else they could or wanted to do. After 5 hours still in pain - well, tough luck! And this situation continued. During 3 days I've been there, I barely slept because of the pain. I couldn't lay down because it made it worse so I slept sitting on my bed with the head on the table. When I was lucky enough to see a nurse in the night and asked for a pain killer she would check my report and tell me that she can not give more than prescribed so I have to check with the doc next morning. Additionally to that the food was terrible. Microwave food or dry sandwiches. The salads were ok. After 3 days I couldn't take it any more and asked to go home, very much opposed by the doctor but it was simply too much. At home I could finally sleep and got proper food and recovered pretty fast. The bottom line: regardless of all this high tech equipment and highly sophisticated medication we have nowadays I still believe that sufficient sleep and proper food is an absolute basic in recovering from any illness and those points are not taken care of at all in this hospital which is sad because it seems that it makes the recovery process longer and much more unpleasant.

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Responses

Response from Conquest Hospital

We are deeply saddened and disappointed to learn about your experience as an inpatient at the Conquest Hospital. As a Trust we are committed to giving the highest quality of care to our patients, however, this is clearly not what you describe in your posting. We're sorry to hear we did not make you comfortable during your stay and that the food was not to your liking. Your comments have been forwarded to our Senior Nursing Team and Catering Manager. We would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. The senior nursing team would welcome the opportunity to discuss your experience in more detail. If you feel you would like to do this, please make contact via our Patient Advice and Liaison Service (PALS) team who will make the necessary arrangements. PALS can be contacted by phone 01424 758090, by email PALSH@esht.nhs.uk , or in person by dropping in between 9am – 4pm (Mon-Fri) to the PALS office located in the main entrance opposite the Coffee Shop. We hope you are continuing to make a good recovery

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