"Rheumatology outpatients"

About: University Hospital Of North Durham

I visited Rheumatology yesterday. I waited nearly two hours to be seen, and was given to the Registrar instead of the consultant I was mean to see. The computer system was down, there were no records available for me, no xrays, no blood tests, nothing. What is more disappointing is that I had written to the hospital prior to my appointment, with the details of my 18 month symptoms. There was no sign of this letter. I was then told to wait on the left for the nurse, which I did, she then came out and shouted at us that we were in the wrong place, (3 parties) and how was she supposed to know we were waiting for her, when we were in the wrong seats. Bit disappointing really. I wasted an entire afternoon , 3 hours by the time I got out, of my precious annual leave, which I actually use to REST by joints. I beginning to wonder if there is any point in actually going to these appointments.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to University Hopital North Durham. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 783 5774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX

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