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Outpatients

Story from nhs.uk

"Outpatients"

About: Huddersfield Royal Infirmary

On two occasions I attended Outpatients. On both occasions I was happy with the way I was treated.At the Pre-Op-Assessment I was so reassured by the friendly , kind , helpful attitudes of the nurses .Non-medical staff like people at the main reception downstairs were not quite as warm . Not rude and not downright unpleasant but the medical staff left a much more welcoming impression.

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Responses

Response from Huddersfield Royal Infirmary 10 years ago
Huddersfield Royal Infirmary

Submitted on 08/04/2014 at 16:48
Published on nhs.uk on 09/04/2014 at 04:00

We are glad to hear your outpatient went smoothly, and are pleased to hear that the nursing staff were helpful. We are of course disappointed to hear that the reception staff were not so warm and welcoming, and will ensure that this is fed back to the teams involved. We are very grateful to you for providing your comments.

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