"Hospital treatment of my sister"

About: Lister Hospital

After 3 weeks of pain on the side of her thorax and being told to take three diferent pain killers and muscle relaxers by her doctor..she started having spasm, but extremely aggressive ones, so much that we though she was convulsing and due to this she call an ambulance..and eventually 3 more ambulances consecutively which none showed, so after two and a half hours of waiting she was taken to the ER at his hospital by her fiancé..then she was sat in a wheel chair for 3 more hours and because she couldn't stop the spasms she keep being told by the staff members to calm down and stop it...at some point she got saw by some doctor, and was sent home!! Only with the dosis of muscle relaxers and pain killers increased by 50%...7hrs later she had to go back to the ER because the pain was still there and her spasms had worsen, it took her forever to see someone but eventually was told that it was psicological and that she needed to stop that behavior..????????..by this point she had been w this spasms for two days, unable to eat, sleep or hold her daughter for that matter, and they told her to stop it..continuously..a couple of those butchers even moked my sister..??????..luckily our great aunt is a neurologist and we send her a video of my sister and we told her about the situation and the meds she was on etc...withing a min she came up w a diagnosis, she was being intoxicated by one of the meds they had increased recently..it still took them over 20hrs to check her credentials to even take her serious..yet at some point by the third day when my sister refuse to take any more of those meds and our family backed her up the medical staff started showing respect and empathy, or it could have been fear to my family's threats of sueing them..but finally and about to be discharged again they told her to stay one more night so she could see the neurologist on site, and what was the surprise? The neurologist agree with my aunts diagnosis two days prior and was speach less about not only the high doses of the meds she was put on but also by the deathly cocktel of opiaceos she had been on by her own doctor!! Eventually and only because she refuse to take the meds she spasms reduce to a point that she was let go home. They should be ashamed that a doctor in another country diagnose their patient through a video call just by looking at her and asked her what meds she was on..three days and they couldn't figured out what was the problem and treated her so badly "making her feel embarrassed and self conscious...don't step a foot in this hospital!! 90% of the staff reeeeealy don't care about what they are doing..

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Response from Lister Hospital

You're clearly very unhappy with the care your sister received at the Lister hospital recently and from what you've described it very much sounds like this needs to be investigated thoroughly as it is not typical of the care provided by our emergency department colleagues. We would like your sister's case reviewed and where mistakes where made, then lessons need to be learned and apologies given. To have this happen, all you need do is contact us at generalenquiries.enh-tr@nhs.net and we will take it from there.

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