"A&E episode"

About: Airedale General Hospital

I had an acute severe illness presenting with excruciating abdominal pain. On ringing for an ambulance, my husband, after answering several questions was told I was classed as an emergency and it would take around an hour.....he drove me to A&E, where I was unable to walk, doubled over and collapsed with the pain. When he left me in the entrance and went to the reception in A&E (at the top of a long corridor) he asked ambulance crew for help. They said they were busy checking someone in (they were actually chatting and joking with nursing staff) and pointed my husband to a wheelchair. A nurse looked at me bent double, in the wheelchair, pointed at me and raised an eyebrow to the ambulance men stating, "I've seen this before" and failed to help. Another male nurse who was passing, helped and took me straight into the High Dependancy area in A&E. I was treated immediately for stabilisation and admitted onto a ward. The treatment once in HDU in A&E was excellent. I spent 2 weeks in hospital.

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Responses

Response from Airedale General Hospital

We are sorry not to have replied sooner to your posting. It is pleasing that you were treated well in the high dependency area of A&E but disappointing that this was not your experience on first arriving. We encourage you to come forward by contacting our Patient Advice and Liaison Service (PALS) on 01535 294019 so that we can investigate your experience further.

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