"Continuation of experience on the phone"

To continue with my complaint above I was on the phone for an hour and 15 mins today being told at the end that I was next in line but when my husband checked with the operator was told that the antenatal appointment section was now closed as it was 5pm. So I was basically to be kept next in line on the phone forever till I would hang up. Tomorrow I will have to go through the same saga this time with a toddler around unless I am contacted by the hospital as I have filed an official complaint with pals@imperial.nhs.uk. I have no more words to express my frustration and this is just to book an appointment.